Helpful Information

Shipping Methods/Carriers

All orders are shipped out with USPS services.

Shipping/Handling Time

Products ship in 2-3 business days.

Return Policy

All products except sound files can be returned for a full refund. Contact us to arrange a return within 15 days of purchase for a 90% refund, no questions asked.

If a product has been taken apart, or modified, this will void the return policy and will be non-returnable/refundable.

Custom sound files are non-refundable unless otherwise noted, all sales are final, no returns.

Damage/Defects Return Policy

PNW Custom Models will not be held responsible for any damages or defects caused by consumer error. These products will be non-returnable and non-refundable.

If the product is damaged during shipping and/or defective due to reasons not caused by consumer error, the product can be returned for a full refund within 30 days of purchase.

Custom sound files are non-refundable unless otherwise noted, all sales are final, no returns.

Custom Sound Files

Depending on the custom sound file, completion of the file and fullfilment of the order can vary between 2-21 business days, depending on the service chosen. Please check the product description for specific details.

PNW Custom Models reserves the right to lock or restrict access to any custom sound files. Sound files are NOT to be shared amongst other people without our consent.